Effective Date: 01/01/2025
At Saigon White Dental, we are committed to protecting the privacy and personal data of all our patients and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website or dental services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and other contact details when you fill out forms, book appointments, or contact us.
- Medical Information: Dental history and other health-related data when provided voluntarily for consultation or treatment purposes.
- Technical Information: IP address, browser type, pages visited, time spent, and cookies for analytics and functionality purposes.
2. How We Use Your Information
We use your data for the following purposes:
- To confirm and manage dental appointments
- To provide personalized dental care and treatment
- To respond to your inquiries and feedback
- To send you appointment reminders or relevant health information (if opted in)
- To improve our website and patient experience
- For legal and regulatory compliance
3. Legal Basis for Processing (GDPR compliance)
We process your data based on:
- Your consent (when you fill out forms or subscribe)
- Contractual necessity (to deliver dental services)
- Legal obligations (to maintain health records)
- Legitimate interest (to improve service and communicate with patients)
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember user preferences
- Analyze traffic using Google Analytics
- Improve performance and functionality
You can disable cookies via your browser settings, but this may affect site functionality.
5. Data Sharing and Third Parties
We do not sell your personal data.
We may share your data with:
- Dental professionals and staff for treatment purposes
- Technology providers (e.g., booking systems, CRM, email systems)
- Legal authorities if required by law
All third parties are required to uphold confidentiality and data protection standards.
6. Data Storage and Retention
We store your information securely on protected servers. Personal data is retained:
- For as long as necessary to fulfill the purposes described above
- Or as required by law (e.g., medical record retention regulations)
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (where legally possible)
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at:
📧 hi@saigonwhitedental.com
📞 +84 933 767 199
8. Data Protection & Security
We implement physical, administrative, and technical safeguards to protect your information from unauthorized access, loss, or misuse.
This includes SSL encryption, access control, staff training, and secure servers.
9. Data Transfers Outside Vietnam
If your data is transferred internationally (e.g., for cloud-based services), we ensure appropriate safeguards are in place under applicable data protection laws.
10. Children’s Privacy
Our website and services are not intended for individuals under 16 years of age without parental or guardian consent. We do not knowingly collect data from children.
11. Updates to This Privacy Policy
We may update this policy to reflect legal or operational changes. Updates will be posted on this page with the “Effective Date” updated accordingly.
12. Contact Us
For questions or concerns about this Privacy Policy or your data:
Saigon White Dental Clinic
📍 8B Su Thien Chieu Street, Ward Xuan Hoa, Ho Chi Minh City, Vietnam
📧 Email: hi@saigonwhitedental.com
📞 Phone: +84 933 767 199
🌐 Website: https://saigonwhitedental.com
